We endeavour to dispatch all orders?on the same day (Excluding weekends and Holidays). Orders placed after 12 midday (GMT) will leave the following working day. Delivery times vary by state but should be no longer than 5 working days. We recommend getting in touch with us if delayed any longer than this. ?
Please note our office business hours are Monday to Friday 9am to 5pm (UK GMT), all orders placed at the weekend will be processed and dispatched on a Monday.
Once your order has left our warehouse, the responsibility for the goods passes onto the carrier. However, we constantly monitor our carriers' performance, so that you are assured of the best service at the most competitive rate.?We also recommend that when signing for parcels, customers sign for the parcel as?damaged?(if damaged)?so that in the unlikely event there is a problem we can?resolve?this quickly and effectively.
Please inform us, when ordering, if there will be no one available at your address to sign for goods when they arrive, as our courier will not deliver without a signature. If you miss the courier, a delivery card should be left for you to arrange a time and date for delivery. Your cooperation in this would be much appreciated.
We are not liable for any customs & import charges your country puts on imports. We recommend checking with your Government border & Imports departments before placing orders, to check what charges maybe incurred and restriction your country may have against certain goods.
Please also note the website will automatically calculate your postage for international orders. In some cases, the postage may be incorrect. If this is the case?we will contact you before shipping the goods.
*Free Delivery offer excludes Whimzees products